Delete your account
How to delete your account and data for FarmFlow (app.farmflow.co.nz) and the FarmFlow Fence Setup app on Google Play, both run by FarmFlow (Keshav Poudel, sole trader, NZBN 9429053816931).
How to ask for deletion
- Email privacy@farmflow.co.nz from the email address you sign in with, with the subject “Delete my FarmFlow account”.
- If you used the Fence Setup app without signing in, say so in the email — we will remove its usage records for you too.
- We reply to confirm, and delete your account and data within 30 days.
Farm owners can also take a farm out of use straight away: sign in, go to Settings, press 🗑 Trash next to the farm and confirm. The farm is hidden but can still be restored; email us as above to have it deleted permanently.
Only want to stop the Fence Setup app sending data? Uninstall it, or clear its storage in your phone’s settings.
What is deleted
- Your account: name, email address and password.
- Farms you own and everything recorded on them (paddocks, grazing, pasture walks, herds, cows, roster, notes and the rest), including the backups we keep for each farm.
- Fence Setup app usage records (taps, screens and settings changed, linked to a random ID on your phone).
- Satellite demo requests made with your email.
What is kept, and for how long
- Encrypted off-site backups: these cannot be edited, so your data stays in them until they expire automatically within 35 days.
- Request and application logs: deleted automatically after 30 days.
- A note that we deleted your account (date and email address), so we can show we did what you asked.
- If you work on someone else’s farm, the records you entered on that farm belong to the farm and stay with it; your own account and sign-in are still deleted.
More detail is in our Privacy Policy, sections 5 and 9.